Order Processing & Shipping Information
At Whiskerflex, we’re dedicated to ensuring your order arrives smoothly and on time. Here’s what you can expect:
🕒 Processing Time
Please allow 3–5 business days for order processing and production before shipment.
🚚 Shipping Timelines
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United States:
Orders are shipped via USPS or FedEx, with an estimated delivery time of 15–20 business days. -
International:
Delivery typically takes 15–30 business days, depending on your location and fulfillment center.
⏳ Note:
Please be aware that unexpected delays can happen due to weather, customs, high demand, or global disruptions. We appreciate your patience and understanding.
🔍 Track Your Order
Once your order ships, you’ll receive an email with tracking details. You can also check the status at any time on our Track Your Order page.
❌ Order Cancellations & Address Changes
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Order Cancellations: You can cancel your order within 24 hours of placement by emailing us at whiskerflex@gmail.com with the subject line: "CANCEL MY ORDER."
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Address Changes: If you entered the wrong address, please notify us within 24 hours. Unfortunately, we can no longer make address changes once the order has shipped.
🚪 Delivery Attempts
Most carriers will make two delivery attempts before returning the package to us.
💥 Damaged Orders
If your product arrives damaged, simply email us at whiskerflex@gmail.com with your order number and a photo of the damage. We’ll send you a replacement at no additional cost.
🤝 Need Support?
If you have any questions or concerns, feel free to reach out. We aim to respond within 24 hours.
📧 whiskerflex@gmail.com